Help Desk I
MJMC, Inc.
MJMC, Inc.
Homewood, IL Homewood, IL Full-time Full-time Estimated:
$36.
1K - $45.
8K a year Estimated:
$36.
1K - $45.
8K a year Job Purpose:
Has knowledge of commonly used concepts, practices, and procedures within areas of responsibility.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions may require exercising independent judgment.
Will report to an Infrastructure Services Manager and Director or Information Technology.
Duties & Responsibilities Must have great communication skills; will be working with and talking with other departments and management directly/regularly.
An avid team player but can also take the reins and lead.
Communicate consistently on all activities to appropriate individuals (internal & external).
Adhere to all Companywide policies to eliminate and/or reduce exposure to Comfortable in a fast-paced environment, managing multiple priorities and maintaining a high level of support to customers.
Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
Special projects or work as Service Ticket Management - Receive, Update, Escalate or Resolve in accordance with documented departmental policies and procedures.
Create process documentation outlining standard delivery methods of reoccurring issues, store in appropriate locations.
Configure and Deploy Windows Based Workstations using standardized deployment tools in accordance with documented departmental policies and procedures.
Asset management - Inventory / Sanitation / Disposal in accordance with documented departmental policies and procedures.
User account management - Account creations and group memberships in accordance with documented departmental policies and procedures.
Software Management - Installation / Troubleshooting / Provide remote or in-person support for hardware and software related Provide instruction to staff on equipment and software use and best Ensure that company policies are being correctly applied and followed in the areas of end user computing technologies.
Other duties as Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Qualifications Guidelines Experience/Training/Education:
Required:
Strong troubleshooting skills.
Attention to detail.
Initiative.
Accountability.
Desired:
CompTia Certification, Service Desk Ticketing experience.
Knowledge/Skills/Abilities:
Analytical - Uses intuition and experience to design efficient workflows and Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving Customer Service - Responds promptly to customer needs; Uses customer feedback to continually improve service; Continually meets or exceeds commitments.
Oral Communication - Speaks clearly and precisely in all situations; Maintains positive attitude in all situations when speaking with customers.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Brings ideas and contribution to the team to continually improve.
Planning/Organizing - Works well with plans and priorities; Makes the most of their time; Remains Safety - Observes safety procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Physical and Environment Elements:
This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.
May work offsite in various environments; travel may be required.
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment.
Must be able to speak clearly and communicate clearly in English.
The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports, records, and other materials that typically weigh less than 30 pounds.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
MJMC, Inc.
Homewood, IL Homewood, IL Full-time Full-time Estimated:
$36.
1K - $45.
8K a year Estimated:
$36.
1K - $45.
8K a year Job Purpose:
Has knowledge of commonly used concepts, practices, and procedures within areas of responsibility.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions may require exercising independent judgment.
Will report to an Infrastructure Services Manager and Director or Information Technology.
Duties & Responsibilities Must have great communication skills; will be working with and talking with other departments and management directly/regularly.
An avid team player but can also take the reins and lead.
Communicate consistently on all activities to appropriate individuals (internal & external).
Adhere to all Companywide policies to eliminate and/or reduce exposure to Comfortable in a fast-paced environment, managing multiple priorities and maintaining a high level of support to customers.
Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
Special projects or work as Service Ticket Management - Receive, Update, Escalate or Resolve in accordance with documented departmental policies and procedures.
Create process documentation outlining standard delivery methods of reoccurring issues, store in appropriate locations.
Configure and Deploy Windows Based Workstations using standardized deployment tools in accordance with documented departmental policies and procedures.
Asset management - Inventory / Sanitation / Disposal in accordance with documented departmental policies and procedures.
User account management - Account creations and group memberships in accordance with documented departmental policies and procedures.
Software Management - Installation / Troubleshooting / Provide remote or in-person support for hardware and software related Provide instruction to staff on equipment and software use and best Ensure that company policies are being correctly applied and followed in the areas of end user computing technologies.
Other duties as Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Qualifications Guidelines Experience/Training/Education:
Required:
Strong troubleshooting skills.
Attention to detail.
Initiative.
Accountability.
Desired:
CompTia Certification, Service Desk Ticketing experience.
Knowledge/Skills/Abilities:
Analytical - Uses intuition and experience to design efficient workflows and Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving Customer Service - Responds promptly to customer needs; Uses customer feedback to continually improve service; Continually meets or exceeds commitments.
Oral Communication - Speaks clearly and precisely in all situations; Maintains positive attitude in all situations when speaking with customers.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Brings ideas and contribution to the team to continually improve.
Planning/Organizing - Works well with plans and priorities; Makes the most of their time; Remains Safety - Observes safety procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Physical and Environment Elements:
This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.
May work offsite in various environments; travel may be required.
Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment.
Must be able to speak clearly and communicate clearly in English.
The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports, records, and other materials that typically weigh less than 30 pounds.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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